Privacy Policy — Velmiran Premium Auto Care

Introduction

Velmiran Premium Auto Care ("we", "us", "our") operates this site and provides auto care services through our online platform and physical location. We respect your privacy and are committed to protecting personal data collected in connection with our services, appointments, payments, marketing, and customer support. This Privacy Policy explains what information we collect, how we use it, and the rights available to you. Our contact information is provided below if you need to exercise any privacy rights or have questions.

Information We Collect

We collect information you provide directly and information collected automatically when you interact with our online platform or use our services.

Personal information you provide

• Contact details: name, email address (info@velmiran.info), phone number, and postal address.
• Service details: vehicle make/model, license plate or vehicle identifier, service history, appointment preferences and scheduling information.
• Payment information: payment card details or payment token collected through secure third-party payment processors (we do not store full payment card data on our systems).
• Communications: messages, photos, or notes you provide to describe service requests or to report issues.

Information collected automatically

• Device and usage data: IP address, browser type, operating system, pages visited, and interaction data used to improve the online platform.
• Location data: approximate location derived from IP address or device-based location when you enable location services to find our physical location or facilitate pick-up/drop-off services.
• Cookies and tracking technologies: cookies, web beacons, and similar technologies for authentication, security, analytics, and personalization.

How We Use Information

We use personal data to deliver and improve services, communicate with you, and comply with legal obligations. Typical uses include:

• Providing and managing appointments, detailing, repairs, and other auto care services.
• Processing payments and refunds via secure third‑party payment providers.
• Communicating about confirmations, updates, offers, and customer service inquiries.
• Personalizing the online experience and improving our services through analytics.
• Protecting against fraud, abuse, or illegal activity and ensuring the security of our systems.

Legal bases for processing (where applicable): performance of a contract, consent, legitimate interests, and compliance with legal obligations. For marketing communications we will rely on your consent where required by law; you may opt out at any time.

Cookies & Tracking

We use cookies and similar technologies to operate the site, remember preferences, and analyze site usage. You can control cookies through your browser settings and may opt out of certain analytics or advertising cookies. Note that blocking cookies may limit functionality of the online platform and appointment features.

Third-Party Services

We may share information with trusted service providers who help operate our business, including payment processors, messaging providers, analytics platforms, and marketing partners. These providers process data on our behalf under contract and must follow our instructions and applicable privacy laws. We may also disclose information when required by law or to protect legal rights.

Data Retention & Security

We retain personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. We implement reasonable technical and organizational measures designed to protect data from unauthorized access, disclosure, alteration, or destruction, but no system is completely secure. If you have concerns about security, contact us using the details below.

International Transfers

Personal data may be transferred to and processed in countries other than your country of residence, including countries where our service providers are located. Where required by law, we will implement appropriate safeguards to protect your information during transfers.

Your Privacy Rights

Depending on your jurisdiction, you may have rights related to your personal data, such as the right to access, correct, delete, restrict processing, object to processing, or obtain a copy of portable data. You may also have the right to withdraw consent where processing is based on consent. To exercise your rights, contact us at the address below. We will respond to valid requests in accordance with applicable law.

Children

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child in a manner not permitted by law, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post updated versions on our online platform and indicate the date of last revision. Significant changes may be communicated by email where required.

Contact Us

If you have questions, requests, or concerns about privacy, please contact: